IMPORTANT NOTICE!

Affected by Covid-19, there will be some delay on the delivery.

Because of the Coronavirus and outrageous demand of the SmartMike+ order processing can take up to 2-5 business days. SHIPPING TIME: 14~30 DAYS

SHIPPING METHODS: USPS, UPS, FEDEX, YUNEXPRESS ETC.

We have multiple shipping locations worldwide. We locate our primary warehouse in Hong Kong, however, we also have shipping capability originating from the U.S. Thus we ship origination for each order primarily based on a customer's physical address. Our goal is to use the fastest and safest method to deliver our products to our customers.

SHIPPING& DELIVERY

SHIPPING TIME FRAME

We ship worldwide. You can have your SmartMike+ ship with the following delivery option.

SHIPPING FEE

$9.99 Standard Shipping 

$49.99 Express

Note: Free Shipping to US / CA / HK

US CUSTOMER ONLY

The delivery time frame for US customers is 

Standard: 9 - 14 Days 

Expedited: 5 - 8 Days 

Express: 3 - 5 Days 

OTHER LOCATION EXCEPT US

For those customers who's located outside of US, we have  delivery option which are:

Mexico & South America:

Express: 5 - 8 Days 

Canada

Standard: 9 - 14 Days

Express: 3 - 5 Days 

Europe

Standard: 14 - 21 Days 

Express: 5 - 8 Days 

Australia

Standard: 9 - 14 Days 

Express: 5 - 8 Days 

Rest of the World

Standard : 6 - 21 Days (depending on location) 

Express: 5 - 8 Days (depending on location)

You will receive a shipping confirmation email that contains your tracking information as soon as we ship your order. 

The time frame may vary depending on your country. We do our best to make this estimated delivery as accurate as possible.

 Sometimes the delivery of your SmartMike+ will take longer than expected. This is because of customs clearance procedures. We also want to inform you it may require you to pay the custom fees, the amount will vary depending on your country’s law.

MISSING, LOST OR STOLEN PACKAGE

If your package is missing or lost, we advised you to contact the shipping courier that's assign to your shipment. We have no control over the shipment of your package once we hand it to the courier.

 If the shipment status says “Delivered” but you didn’t receive the package, you must contact the courier. Sometimes they drop off the package to your local post office or they leave the package to your neighbor if you are not home on the day of delivery.

DAMAGE OR DEFECT

As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

If your SmartMike+ is damaged, you can send us a photo and video showing the damage or defect. You can send it to our customer support team support@sabinetek.com to help you get through the problem you are having. 

 If you need further help regarding your order, you can contact us on our email support@sabinetek.com or you can contact us here.

Sabinetek, the makers of SmartMike+, think you’ll love your SmarMike+ experience. However, we’re also realistic and know that sometimes things aren’t perfect. If you’re having any trouble, please review the troubleshooting tips here and other tools available here. If still needing help, contact our support team via email (support@sabinetek.com) and we’ll do everything we can to make it right. If still not satisfied, we’re happy to provide a refund per the below policies.

CANCELLATION

We accept order cancellation within 12 hours of the order before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped or a shipping label is already generated.

RETURNS (IF APPLICABLE)

We accept return of products. Customers have the right to apply for a return within 60 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service at 

support@sabinetek.com to initiate the return process and to make sure you send the package to the right address.

Important: Before returning a SmartMike+ for refund or warranty, you must secure a Return Merchandize Authorization (RMA) number first. Units sent without an RMA will not be eligible for a refund or warranty replacement. You can secure a RMA number by emailing support@sabinetek.com.

NOTES

Custom-order or personalized items do not have a right to 60 days refund.

If the return is caused by the consumer, the consumer will be responsible for the shipping fee, and any shipping fees related to the order are non-refundable. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. Please check our warranty policy for further details.

Sabinetek is not liable for any units damaged or lost during return shipping. SmartMike+ should be packaged in its original box within an outer cardboard box to ensure safety. We recommend using a reputable courier and service that provides a tracking number and insurance.

No restocking fee to be charged to the consumers for the return of a product.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@sabinetek.com.  

Please contact our Customer service at email to get the return address.

Consumers can apply for return or exchange within 14 days (or more) after the product delivery.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.